Simplifying Risk Management and Certificate of Insurance Processing

RiskPartner, working with personnel from the Comcover Member Services (CMS), managed the project from start to completion. RiskPartner provided cross-disciplinary expertise from system design to training of personnel on the use of the tool. RiskPartner helped define goals and system objectives, developed effective assessment methodologies, prepared the database to hold the required data, collected the data, and worked with CMS personnel to facilitate the most efficient and effective use of the RiskPartner solution.

— Comcover

After 90 days, we had a 92% decrease in the number of franchisees that did not have a certificate on file and a 420% increase in compliance franchisees.

— Red Roof Inn

Managing information is vital to our entire organization. The RiskPartner suite of products provides us the real-time analytical data we need for making fully informed data-driven decisions. These are the decisions that have allowed us to manage our risk and insurance programs efficiently and effectively.

— IGS Energy

A critical factor in the project was training CMS personnel on the system. This training allowed Comcover to maximize the utilization of the RiskPartner solution – providing the greatest value for their investment. Recognizing CMS personnel had a wide scope of expertise ranging from novice computer users to dedicated database administrators, RiskPartner tailored the training tracks to address the appropriate needs of each group. The development of these training services allowed CMS to implement the RiskPartner solution in an efficient and effective manner.

— Comcover

As a Commercial Property Landlord, ensuring our Tenants have adequate insurance coverage is essential, and partnering with RiskPartner has been a game-changer for our team. Their dedication to excellence in customer service has truly set them apart in the industry. From the moment we engaged with their team, they demonstrated a deep understanding of our needs and went above and beyond to tailor their services – and our personalized RiskPartner dashboard (thank you, Jake!) – to fit our requirements.

— Alicia Mier,
    Senior Leasing Administration Supervisor, Pier 39

Not only are they thoroughly reviewing certificates for compliance, they provide invaluable assistance and guidance directly to the Tenants and their brokers throughout the process. Their responsiveness and willingness to address any questions or concerns are truly commendable.

A tremendous weight has been lifted from our shoulders knowing that Tess and her team are ensuring that our Tenants and our property is properly safeguarded. I highly recommend their services to any property manager or landlord looking for a reliable partner committed to excellence in customer service.

— Alicia Mier,
    Senior Leasing Administration Supervisor, Pier 39